Saltmarsh Financial Advisors Earns World-Class Client SatisfactionClient feedback resulted in a Net Promoter Score of 93.4%, highlighting excellence in service, responsiveness, and care.

12/29/2025 - By Nancy Patton

Saltmarsh Financial Advisors, the wealth management affiliate of Saltmarsh Advisors & Accountants, is proud to share that it has been recognized by its clients for delivering exceptional service, earning a world-class Net Promoter® Score (NPS) of 93.4%! This recognition is based entirely on direct client feedback and reflects the team’s unwavering commitment to building trusted, long-term relationships grounded in expertise, responsiveness, and personalized care.

The Net Promoter Score is a widely respected measure of client loyalty, ranging from –100 to 100, and evaluates how likely clients are to recommend a firm’s services to others. More than a benchmark, it provides meaningful insight into the strength of client relationships and overall satisfaction. In their survey responses, clients consistently highlighted Saltmarsh Financial Advisors’ dependability, professionalism, and depth of knowledge, which are all qualities that define the firm’s approach to serving families and individuals.

Survey feedback also revealed that clients value the team’s accessibility and proactive communication. Many noted that their advisors and engagement teams reach out regularly to address questions and anticipate needs, offering timely responses and thoughtful follow-up. This consistent level of attentiveness gives clients confidence and reassurance, reinforcing the sense that their advisory team is fully invested in their financial well-being.

“We’re proud to share that our team received one of the highest Net Promoter Scores among firms surveyed this year,” said Michael Hall, CFP®, Managing Director of Saltmarsh Financial Advisors. “At Saltmarsh, client satisfaction isn’t a metric we chase; it’s the foundation of how we operate. Every conversation, every recommendation, and every plan we develop starts with understanding what matters most to you and your family. This score tells us we’re living up to that commitment, and it motivates us to keep raising the bar. To our clients: thank you. Your confidence in our team is something we never take for granted.”

Clients also emphasized their appreciation for the firm’s disciplined, long-term approach to financial planning. Advisors are recognized for delivering tailored guidance rooted in fiduciary care, helping clients navigate complex decisions with clarity and confidence. This commitment to thoughtful strategy, transparency, and responsiveness empowers clients to feel secure about their financial future and reinforces the trust they place in Saltmarsh Financial Advisors as true partners in pursuing their long-term goals. 

Partner with Saltmarsh Financial Advisors for guidance focused on what matters most today and for the future—learn more or contact a member of the team.

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